DISSERTATION TOPICS IN BANKING AND FINANCE PDF ON EFFECT OF OUTSOURCING ON PERFORMANCE OF FEDERAL GOVERNMENT OWNED HOSPITALS IN ENUGU, NIGERIA https://projectandmaterials.com/product-category/banking-finance-project-topics-materials/
- BACKGROUND OF STUDY
Outsourcing is a business strategy that occurs when a business purchase services or products from a foreign manufacturer (or supplier), or when a business pays another company to provide services that the business might otherwise have employed its own staff to perform (Fiona, 2006:1). Outsourcing stemmed from attempts to reduce guild controls in Europe in 13th century. They used abundant and cheap female and child labour force available in the countryside to achieve a lower cost of production. This process was termed ‘putting-out’ (Jones and kierzkowski, 2004: 4). About this time also, merchants hire cottage workers to perform some tedious, less skilled tasks in their production process. A major instance was in the textile manufacturing sector where peasant women did the spinning on a putting–out basis. The merchant gave out (put-out) the raw materials such as the raw wool, flax and cotton and collected the finished yarn. DISSERTATION TOPICS IN BANKING AND FINANCE PDF
In the late 1960s, however, outsourcing took a major leap forward when firms began to use data transfers technology to outsource their payroll administration, that is, the tasks of calculating workers’ wages and deductions and carrying out checks. Nowadays most business farm out their operations to external entities that specialized in the management of that operation. Some of the operations that are being outsourced include maintenance functions, catering, payroll, personnel management and so on. Currently, outsourcing is gaining momentum globally as a potential strategy for enhancing business activities particularly in the developing economies. Outsourcing of operations or jobs from internal handling to an external entity is changing the landscape of business. In every developed economy, companies are taking the advantage of readily available expertise in other markets to strengthen their competitive advantage in local markets. India, China and other South East Asian economies have made outsourcing an important emerging and key sector in the development of their economy. DISSERTATION TOPICS IN BANKING AND FINANCE PDF
The Nigerian economy which is one of the most vibrant in Africa provides a good condition for outsourcing and it is playing a leading role in outsourcing particularly with the Government interest in promoting the strategy. Government established the National Outsourcing Policy and Institutional Framework in 2007 as well as the Guideline for Public Service Reform of Parastatals of 2006 for the country. Outsourcing was officially implemented by Federal Government in some of its parastatals in January, 2007. The expectation was that outsourcing would enable the nation enjoy the benefits of free trade such as lower cost, higher labour productivity and efficiency that was usually associated with outsourcing.
1.2 STATEMENT OF PROBLEM
Outsourcing was introduced into the Nigerian Federal Government Parastatals in 2007 with the intention that it will benefit and improve the Parastatal’s performance in terms of lower cost, higher labour productivity and efficiency that flows through outsourcing activities. Whereas this is an obvious generalisation, it is not certain whether such cost saving, higher labour productivity and efficient flows of activities have actually occurred in Federal Government parastatals in Nigeria. This uncertainty in terms of cost saving through outsourcing is due to level of costs shown in the financial reports of the Federal Government parastatals. Outsourcing which is expected to bring about higher labour productivity seems not to be giving the expected result. Moreover, there is an uncertainty about the efficiency or quality of services being rendered in the Federal Government parastatals in Nigeria. DISSERTATION TOPICS IN BANKING AND FINANCE PDF
These uncertainties turned out to be a source of worry to parastatals/organisations that outsourced their services. As a result of this situation, the researcher deemed it necessary to study the effect of outsourcing on performance of Federal Government owned hospitals in Enugu, Nigeria, using University of Nigeria Teaching Hospital Enugu (UNTH) and National Orthopaedic Hospital Enugu (NOHE) as organisations for the study.
- OBJECTIVES OF THE STUDY
This dissertation will examine the effect of outsourcing on performance of Federal Government owned hospitals in Enugu, Nigeria by finding out whether outsourcing has reduced cost, improved quality of services, increased labour productivity as well as built capacity in Federal Government owned hospitals in Enugu, Nigeria.
1.6 SIGNIFICANCE OF THE STUDY
This study shall be relevant to the extent that Federal Government of Nigeria will know the effects of outsourcing on performance of the Federal Government owned hospitals in Enugu, Nigeria. They will also be able to take decision on how to handle costs and other elements of outsourced services in Government parastatals. Management of the Federal Government parastatals shall know the effective and efficient ways to handle outsourcing activities for higher capacity building and achievement of organizational goal. DISSERTATION TOPICS IN BANKING AND FINANCE PDF
This study shall immensely help management and employees to understand and appreciate the positive effects of outsourcing on services rendered by their organisation. Students as well as researchers shall find this work very useful in their quest to know outsourcing benefits in Government owned hospitals in Enugu, Nigeria.
1.7 SCOPE OF THE STUDY
This study covered University of Nigeria Teaching Hospital (UNTH) Enugu, and National Orthopaedic Hospital Enugu (NOHE), Nigeria. The study looked at the effect of outsourcing on performance of Federal Government owned hospitals in Enugu, Nigeria.
1.8 LIMITATIONS OF THE STUDY
This study is limited to the Head of Departments (HODs), members of the Senior and Junior staff of UNTH and NOHE. This is because HODs and Senior staff directly partake in determining outsourcing strategies to be employed by the organisation. Moreover, HODs, Senior and Junior staff partake in the execution of organization’s policies for achievement of organizational goals. DISSERTATION TOPICS IN BANKING AND FINANCE PDF
The study was limited to the laundry, cleaning and security services in UNTH and NOHE. This is because catering services are not fully outsourced in UNTH. Also, due to time constraints, sample size was limited in order to complete the study within the period available.
- PROFILE OF ORGANIZATION
- UNIVERSITY OF NIGERIA TEACHING HOSPITAL (UNTH), ENUGU
The University of Nigeria Teaching Hospital (UNTH) has come a long way. The hospital began early in the 20th century as a Standard General Hospital for Africans built by the colonial administrators. It later metamorphosed into a General Hospital on the attainment of Nigeria’s independence in the 1960s. However, at the end of the Nigerian Civil War in 1970, the then government of East Central State transformed it into a specialist Hospital with effect from July 1, 1970 by decree number 23 of 1974, the Federal Military Government took over the hospital, but left the management in the hands of the council of the University of Nigeria, Nsukka. The University of Nigeria Teaching Hospital (UNTH) became independent in July 1976 with the appointment of autonomous Management Board. DISSERTATION TOPICS IN BANKING AND FINANCE PDF
Currently, UNTH has its main hospital in Ituku-Ozalla, Enugu and three out posts – Comprehensive Health Centres at Obukpa near Nsukka, Enugu State; Abagana in Njikoka Local Government Area of Anambra State; and Isuochi in Abia State. It has numerous departments such as medicine, accounts, personnel, audit, and so on. The main objective of the University of Nigeria Teaching Hospital is to provide standard health services to its patients.
Furthermore, following the Guidelines for Public Service Reform of Parastatals of 2006, Section 5(1a) which states that staff in jobs which services are monetized, outsourced or abolished (cleaners, drivers, cooks, security men, messengers, etc) should be exited, staff in catering, cleaning, laundry and security in UNTH were laid off in December, 2006. From January 2007, the sub-contractors started providing the services in UNTH at a fee which depends on the nature of services they rendered. Currently, UNTH have outsourced catering services to Cosy Hotels Ltd. and M/S Woodland Hill Ltd. (but yet to be made permanent); cleaning services to M/S Strazbourg Investment Nig. Ltd; laundry services to M/S Pixely Services Nigeria and security services to Hi -Tech Security Ltd. These external entities are usually referred to as Sub-Contractors or Outsourcee, while the organisation that outsourced their services to them is called Outsourcer.
- NATIONAL ORTHOPAEDIC HOSPITAL, ENUGU (NOHE)
The East Central State Government of Nigeria led by Mr. Ukpabi Asika, as administrator (Chief Executive) at the end of Nigerian civil war (1967 – 1970), established a hospital for maimed war victims. The hospital was to offer services in Orthopaedic, plastic and ophthalmic surgery. The foundation plague of the hospital was unveiled In January 1972, by Emperor Haile Selassie of Ethiopia after whom it was named, for his mediating role in the Nigerian civil war. The then Nigerian head of state, Gen. Yakubu Gowon accompanied him to Enugu for the ceremony. The Eastern Nigeria Governors’ lodge was converted to the Haile Selassie 1 institute for Orthopaedic, plastic and ophthalmic surgery.
The hospital was opened to the public with the first intake of patients on 17th January 1975. The formal opening by Mrs. Victoria Gowon took place on 4th April 1975. The Haile Selassie 1 institute was re-named State Orthopaedic Hospital in July 1975, by Col. Anthony Ochefu, the then military governor of East Central State. The ophthalmic surgery part of the hospital was shelved then. The federal take-over of the hospital took place in 1976, retrospective from 1st October 1975, during which the two sister hospitals in Dalla – kano and igbobi – lagos were also included. The three hospitals acquired the uniformity of name; National Orthopaedic Hospital about 1977 and subsequently came under the control of the orthopaedic hospital management. The main objective of the National Orthopaedic Hospital, Enugu is to provide standard health services to its patients.